Privacy Policy

This Privacy Policy (“Policy”) explains how ENPORTO Technologies Private Limited (“Enporto”, “Company”, “we”, “us”, or “our”) collects, uses, stores, processes, shares, and protects information obtained through the Enporto platform, including the website, applications, seller dashboards, buyer dashboards, APIs, communication systems, and related services (collectively, the “Platform”).

By accessing or using the Platform, you acknowledge that you have read and understood this Policy.

This Policy applies to:

• Buyers
• Sellers
• visitors to the Platform
• prospective users
• business representatives
• service providers interacting with the Platform

This Policy applies to information collected through:

• the Platform
• onboarding workflows
• KYC and verification processes
• customer support interactions
• communication systems
• analytics tools
• transaction-related workflows

3.1 Information Provided by Users

We may collect information provided directly by Users including:

Identity and Business Information

• full name
• company name
• email address
• phone number
• business address
• GSTIN
• IEC details
• PAN details
• trade licences
• incorporation documents
• beneficial ownership information as required under applicable compliance, sanctions-screening, onboarding, or regulatory requirements

KYC and Verification Information

• Aadhaar-related information where voluntarily submitted for verification or compliance purposes and where permitted under applicable law
• cancelled cheques
• bank account details
• video verification recordings
• business verification documents
• tax registrations
• identity documents

Platform Content

• product listings
• catalogs
• product images
• certifications
• trade documents
• RFQs
• communications
• uploaded files

3.2 Automatically Collected Information

We may automatically collect:

• device information
• browser information
• IP address
• operating system details
• Platform usage data
• session information
• referral URLs
• interaction analytics
• cookies and similar technologies

3.3 Communications Data

We may collect records relating to:

• emails
• WhatsApp communications
• SMS communications
• support tickets
• onboarding interactions
• transaction notifications

By using the Platform and submitting information, Users consent to the collection and processing of information for the purposes described in this Policy.

Where required by applicable law, Enporto may rely on:

• user consent
• contractual necessity
• legitimate business interests
• legal and regulatory obligations
• fraud-prevention and security interests

Users may withdraw certain consents where permitted by law, subject to operational and legal limitations.

Enporto may process KYC and compliance-related information to:

• verify Seller legitimacy
• verify Buyer legitimacy
• prevent fraud
• comply with legal obligations
• conduct sanctions screening
• maintain Platform integrity

Verification processes may include:

• manual review
• video verification
• third-party verification tools
• document authentication workflows

Users acknowledge that failure to provide requested verification information may result in suspension, rejection, or limitation of Platform access.

Payment processing is conducted through licensed third-party payment service providers. Enporto does not store full payment-card information.

Financial information collected may include:

• bank account details
• beneficiary information
• payout information
• transaction references
• invoice-related information

Payment providers may independently process information under their own privacy policies and regulatory obligations.

Where logistics or shipping coordination features are used, Enporto may process:

• shipping information
• consignee information
• customs-related information
• shipment tracking information
• trade documentation
• export/import compliance information

Users remain solely responsible for the accuracy and legality of submitted trade documentation.

Enporto may maintain and update a separate Cookie Notice or cookie inventory from time to time describing categories of cookies, durations, and related technologies used on the Platform.

The Platform uses cookies and similar technologies for:

• authentication
• security
• analytics
• performance monitoring
• user experience improvements

Enporto may use analytics providers including Google Analytics.

These providers may collect:

• usage patterns
• session data
• device information
• traffic information

Users may control cookies through browser settings, although certain Platform features may not function properly if cookies are disabled.

The Platform may use:

• artificial intelligence tools
• automated workflows
• recommendation systems
• document automation
• export-readiness scoring systems

At present, Enporto does not intentionally upload User KYC documents or sensitive verification data into external public AI platforms for generative AI processing.

Automated systems may be used to:

• improve operational efficiency
• assist onboarding
• detect fraud
• support trade workflows

Users remain responsible for verifying any AI-assisted outputs.

Enporto may share information with:

• payment service providers
• logistics partners
• cloud infrastructure providers
• analytics providers
• communication service providers
• verification vendors
• legal, regulatory, or governmental authorities where required
• professional advisers and auditors

Enporto does not sell Personal Data as a standalone commercial data business.

Subject to applicable law, Users may request:

• access to certain Personal Data
• correction of inaccurate information
• deletion of certain Personal Data
• withdrawal of certain consents
• closure of Accounts

Certain requests may be limited where:

• retention is legally required
• information is necessary for compliance
• fraud-prevention obligations apply
• disputes or investigations are ongoing

Requests may be submitted to: contact@enporto.com

Enporto implements commercially reasonable technical and organisational measures intended to protect information from:

• unauthorised access
• misuse
• disclosure
• alteration
• destruction

Security measures may include:

• access controls
• authentication systems
• encrypted communications
• infrastructure monitoring

However, no internet-based system can be guaranteed completely secure.

The Platform is intended solely for business and professional use by persons aged 18 years or older. Enporto does not knowingly collect Personal Data from minors.